How do I search for properties on the platform?

You can search for properties by using filters such as location, property type, and price range. Enter your preferences in the search bar to find listings that match your needs.

How do I contact the owner of a property?

Every listing has a chat that reaches the owner directly through your Property Plaza account. A free account can open one property contact per week; an Achiever membership raises that to 15.

Can I save properties I'm interested in?

Yes, you can add properties to your favorites list, which can be accessed in your profile.

Can I receive notifications for new listings?

Yes, you can set up notifications for specific property criteria in your profile settings.

What if I experience technical issues on the platform?

If you encounter any issues, you can contact Customer Support through the chat feature after logging in.

Can I message a property owner for free?

Yes. A free Property Plaza account contacts one property owner per week at no cost, and shows every photo of every listing. No credit card is required. Owners can earn an ID Verified badge with a document, liveness and face check, and every listing is reviewed by our team before it goes live. Achiever raises the allowance to 15 properties per week.

How do I negotiate the price or terms with the owner?

Negotiations take place directly through the chat. If both parties agree, they may exchange contact details for further discussion.

Can I contact owners directly?

Yes. With a free account you can reach out to one property per week; with an Achiever membership, up to 15. After your first message, wait for the owner to reply before sending another. Please only contact owners of properties you are genuinely interested in.

What are the limits on contacting owners?

A free account can contact one property per week. An Achiever membership raises that to 15 per week. The unit is the property, so two listings from the same owner count as two contacts. The allowance resets weekly, and replies inside a conversation you already opened never count against it.

Why is there a limit on contacting owners?

This restriction helps prevent owners from being overwhelmed with messages and ensures a better experience for both owners and potential buyers/renters.

What if an owner does not respond to my message?

If an owner does not reply within three days, the contact attempt will not count toward your weekly message limit. Our system tracks inactive owners, and accounts with repeated inactivity may be removed from the platform.

How does Property Plaza verify property owners?

Owners confirm their e-mail address and phone number, and can verify their identity with a passport, KTP, KITAS or driving licence plus a selfie. We check the document is authentic, that a live person is present, and that their face matches the document. That earns the ID Verified badge. Every listing is also reviewed by our team before it goes live.

How do I know if the owner is verified?

We verify the owner's identity and check ownership documents before allowing a listing on our platform. However, we strongly advise that you meet the owner and visit the property in person before making any payments.

Can I trust the photos and information in a listing?

All listings go through a verification process. However, we always recommend visiting the property in person before making a decision.

Is it safe to send a deposit?

Since we verify each owner's identity, it should be safe to send a deposit. However, we strongly recommend keeping deposit amounts as low as possible and ensuring that the name on the bank transfer matches the owner's verified details exactly.

What happens if I have issues with the property after renting or buying?

Property Plaza is only a platform connecting buyers/renters with owners. Any issues should be resolved directly with the property owner. It is essential to agree on all terms clearly in a contract before finalizing a deal.

How do I handle payments or deposits?

Payments are arranged directly with the owner. We strongly advise against transferring any money before seeing the property and meeting the owner in person. If needed, escrow services are available from third-party providers.

Are there any additional fees I should be aware of?

Property Plaza charges nothing beyond the optional Achiever membership. Browsing, photos and your weekly owner contact are free. Any other costs, such as service fees or taxes, should be discussed directly with the owner.

How can I pay for a subscription?

We accept several payment options, including credit cards, Klarna, Google Pay, and Apple Pay.

What types of subscriptions do you offer?

One paid membership, Achiever, billed monthly or quarterly (quarterly saves 15%). You can view it here:

Can I cancel my subscription during the month?

Yes, you can cancel at any time, and your subscription will remain active until the end of the current billing cycle. To manage your subscription, visit:

Can I schedule a property visit through the platform?

Yes, you can arrange a visit by contacting the owner via the chat feature and setting up a suitable time.

Can I request a contract through the platform?

We do not provide contracts, but a downloadable contract template is available. However, no rights can be derived from this template. Owners may have legal partners who can assist in drafting official contracts.

Does the platform offer legal or financial advice?

No, but we collaborate with various legal and financial service providers. If you need recommendations, please contact Customer Support for more information.

What if I have a dispute with the owner?

If a dispute arises with a property owner, we recommend first trying to resolve it directly. If that doesn't work, contact our Customer Support team and we'll help mediate the situation.

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